Treehold · Nyota Creative

Support

Something wrong, or an idea for the game? Email [email protected]. Please include your device model and the game version (shown at the bottom of Settings). We usually reply within two working days.

Common questions

A purchase did not arrive

Open Settings → Restore Purchases. Purchases are delivered by the App Store or Google Play and can take a moment, especially with Ask to Buy or a slow connection. If it still has not arrived, email us with the date of the purchase — never send card details.

How do I move my progress to a new device?

iPhone/iPad: progress syncs through your iCloud account. Sign in to the same Apple ID with iCloud on and the game picks up your save the next time it starts.
Android: progress is restored from your Google backup when you set up a new phone with backups switched on.
Moving progress between Apple and Android devices is not supported.

Can I play offline?

Yes. The whole campaign plays offline. Only buying items needs a connection.

The game feels warm or drains battery

Set Settings → Frame rate to 30 FPS.

Why do I see ads, and how do I turn them off?

Without the Gold Pass, a short ad plays after a defeat and after every fourth mission. When the tree falls you can also choose to watch an ad to continue the mission from the wave you were on. The Gold Pass removes the ads between missions; watching an ad to continue stays a choice for everyone. Personal ads are off unless you turn them on under Settings → Personal ads.

How do I get a refund?

Refunds are handled by the store you bought from: Apple or Google Play.